At SINGLE TREND , we want you to be fully satisfied with your purchases.
If, however, you change your mind or if a product does not give you full satisfaction, you will:
1. Right of withdrawal and exchange
In accordance with the legislation in force, you have a period of 14 days After receiving your order to inform us of your intention to return a product or request an exchange.
2. Return and exchange conditions
To ensure acceptance of the application:
• The product must be returned in its State of origin (nine, unused).
• It must be accompanied by its original packaging and all its accessories.
• Any refund or exchange is conditioned by the physical reception and inspection of the product by our team. No request will be accepted in simple photo.
3. Return and shipping costs
• In case of withdrawal (exchange for convenience or refund): The shipping costs for the return are at your exclusive expense. If you want an exchange, the cost of re-shipment of the new product is at our expense.
• In case of defective product or order error: If the product has an obvious manufacturing defect, proven upon opening, we will provide you with a prepaid return label after validation by our customer service, and the exchange or refund will be fully paid At our expense.
4. Return or exchange procedure
1. Contact our customer service at the following email address: tendance-unique@gmx.fr
indicating your order number and if you wish an exchange (specify desired product) or a full refund.
2. Prepare your package carefully to protect the item.
3. Send the package to the address you will receive.
4. Once the package is received and verified, we will exchange (subject to availability) or refund in full on your initial payment method within a period of [7-10] working days.
Conclusion
SINGLE TREND makes every effort to ensure the satisfaction of its customers.
By respecting our return and refund policy, we ensure that all returns are treated effectively and equitably.
For any questions or comments, please contact our customer service at the following email address: tendance-unique@gmx.fr